Frequently Asked Questions

• Remove as much as you can from the carpet or surface that we will be cleaning (all small items, including furniture).
• Tables that you would like moved need to have all lamps and breakables off of them.
• Vacuuming before we arrive is recommended and appreciated.
• Take down or put away any high value items. Take down any low hanging objects on your walls that we may bump into.
• We will have hoses that come from our van to your property. We will need to park as close as we can to the structure, a clear path inside your home, and we will have to keep your door cracked open with our hoses coming in as we work.
• We collect payment once the work is completed. We accept all major credit cards and cash.

• Any room up to 250 sq ft.
• Combination rooms will be counted as two areas (living room / dining room).
• Any area over 250 sq ft but less than 500 sq ft will be counted as two areas.

• Generally, between 6 – 10 hours.
• The more air moving after we are done cleaning the faster the carpet will dry. Ceiling fans, additional fans, air conditioning or heat will all help accelerate the dry time.

We use hot water extraction commonly referred to as Steam Cleaning.

This method of cleaning is recommended by most carpet manufactures.

Yes, A light vacuuming before we arrive is recommended and appreciated.

We will move furniture that we can safely move.

Any furniture that we move we will put back on blocks or plastic tabs. We do suggest you move as much off the floor as possible. We will clean around bigger items that we cannot move. We will NOT move electronics, antique furniture, pianos, china cabinets, beds, pool tables, dressers with mirrors, etc.

• We will come back within 14 days of your appointment if a spot reappears, or the customer feels the job was not done correctly, free of charge.
• We cannot guarantee we will be able to remove all the spots and stains, the age of the flooring, the wear of the flooring, and what has been spilled are all factors that play into removing stains.

The carpet can re-soil faster when it is wet.

It is best to stay off the carpet as much as you can until it is dry. If you need to be on the carpet, we do not recommend putting any towel or plastic down as this prolongs the dry time, we recommend being in a clean pair of socks.

Generally, it will take us between 15-30 minutes per room depending on the amount of furniture how soiled the flooring is.

The bubbles or ripples will go away as the carpet dries.

The carpet will go back to what it looked like prior to cleaning. This is usually a sign the carpet is loose and needs to be re-stretched. If the carpet does not go back to what it looked like prior to cleaning please contact us.

We recommend keeping your pets in a cage or room, we will have the door to the house cracked open with our hoses coming in. Keep in mind not all pets like the sounds of a vacuum or strangers in their house, so please prepare.

We do not guarantee carpet cleaning will get rid of the fleas. We recommend contacting a professional exterminator!

Protection can help your carpet and upholstery resist oils and soils and give you longevity out of your floors and upholstery. We can apply a specially formulated protector to your carpet and upholstery. The protection will give you more time to clean up any spots or spills before setting in as a stain.

We use an enzyme deodorizer.

Any enzyme is a natural bacteria that will help digest organic odors. The enzyme must come in contact with the source to remove the odor. If the source is in the backing of the carpet or pad, we cannot guarantee complete odor removal.

We spray a specific cleaner depending on the situation, we agitate the tiles and grout lines with a counter rotating brush machine.

Lastly, we use high pressure hot water, while the oils and soils are being vacuumed up. This leaves the tile mostly dry and can be walked on immediately after we are finished. The grout lines may take up to 2-4 hours to completely dry and get the true color of them.

Grout is a porous material, without proper maintenance oils and soils will become so embedded it will be impossible to completely revive.

Routine cleaning will give your floor a longer life span, while keeping it clean and fresh.

Grout is a porous material, meaning it accepts oils and soils. Sealing the grout lines helps build a seal over the pores in the grout.

This provides you time to clean up before it creates a stain. Sealer will wear off with normal wear and professional cleanings. It is a good maintenance routine to reapply the sealer after professionally cleaning the tile and grout.

We use a clear seal.

It will not leave a sheen or shine, it will not alter the color of your grout, and it will leave an invisible layer of protection on your grout lines.

Upholstery generally takes between 3-5 hours to dry.

This depends on the amount of air moving in the room. The more air moving the faster the upholstery will dry.

All manufactures are required to recommend a cleaning method on their tag, even though it may not be the most effective method.

On average, 1 to 2 times per year.

Generally, 1 time per year, with grout sealing as needed.

1 time per year depending on amount of foot traffic or wear and tear to the surface.